Customize Your App From The Teams Admin Center

By default, the service desk application has a default icon, and name, that will be displayed in the Microsoft Teams client. Some customers may want to provide a different icon, or name. Follow these instructions as a Teams Admin to update the branding.

Step 1: Go to the Teams Admin Center

• URL: Teams Admin Center

• Description: Navigate to the Microsoft Teams admin center using the link provided.

Step 2: Navigate to Manage Apps

• Path: Teams apps > Manage apps

• Description: Once you are in the Teams admin center, locate the sidebar menu. Click on "Teams apps," and then select "Manage apps."

Step 3: Select the App to Customize

• Action: Find the app you need to customize and click the app name.

• Description: In the "Manage apps" list, search for the app you wish to customize. Click on the name of the app to open its specific settings and customization options. For example, search “Chime V5” and click on “Chime V5“.

Step 4: Enter Customization Mode

• Action: Click the customize icon.

• Description: After selecting the app, look for the customize icon. Click this icon to enter the customization mode for the selected app.

Step 5: Make Your Changes

• Description: In the customization mode, you can modify settings of the app. You are able to change visuals, and other settings to better suit your team's branding.

• Action: Update any of the settings for App details, or Icons. For Icon updates, you will want to take a look at the Microsoft documentation for updating App Icons to make sure any changes you make are applied correctly. Primarily, you will want to make sure the Color Icon is exactly 192 x 192 pixels and the Outline Icon is exactly 32x32 pixels and either white with a transparent background or transparent with a white background. No other colors are allowed.

Step 6: Apply Changes

• Action: Click "Apply".

• Description: After making the necessary changes, make sure to save and apply them by clicking the "Apply" button. This will update the app with your custom settings across your organization’s Teams platform.

Additional note on updating Teams apps:

• After you have made any branding/styling changes to the Chime V5 Teams app during this process some users may see the old version of the app name or an old/broken app icon in their Teams client.

• This can typically be fixed by having the user logging out of Teams and logging back in. If that doesn’t work, the user can go in and manually clear the cache in teams following this Microsoft guide: Clear the Teams client cache >>

Please contact us at support@instant-tech.com if you have any questions.