Safeguarding data is crucial and implementing effective access control for sensitive information is essential. Utilize the role-based authorization feature to address this need. This way, you make sure only the right people can access sensitive information.

Step 1: Navigate To A Content Item

First you will want to navigate to the content item you would like to set up role based access for. Common content items include FAQs, Pages, etc.

Step 2: Select the 'Security' Tab

When you open the 'Edit' content page navigate to the 'Security' tab at the top of the screen

Step 3: Enabling Content Item Access Control

On the 'Security' tab select the check box to enable the content item access control. When selected it will show a list of roles.

Step 4: Choosing Roles for Access Control

From the list of displayed roles, make a selection.Choose the specific role that aligns with your security requirements. Once selected, only individuals with that role will have the privilege to view the content.

Common Roles in Chime V5:

• Anonymous - Open access for anyone

• Authenticated - Limited to individuals who have logged in or been authenticated

• Agent - Exclusive access for agents only

• Manager - Exclusive access for managers only

• Administrator - Exclusive access for admins only

Role Hierarchy Clarification: When a Agent, Manager, or Admin role has been assigned it does not follow any role heirarchy. For example Admins will be unable to view content assigned exclusively to Agents or Managers.