Step-by-Step Guide to Building FAQ Chatbots

Introduction

This guide walks you through the steps for creating a new FAQ article in Chime V5. Chime V5 is a real time service desk using chat to ehlp employees quickly resolve problems. With the advent of AI, content is king and the inclusion of content management systems (CMS) into serivce desk applications allow new AI systems to quickly index helpful content and provide these solutions via chat and other UI.

Managers and admins have the rights to create FAQ articles. If you're an agent, this feature is not available for you. By the end of this blog post, you will know how to:

1. Locate where all FAQ articles are

2. Create a new FAQ article

3. Preview the FAQ article

4. Publish the FAQ article

Prerequisites: A Chime V5 account with manager or admin rights.

Steps to Create an FAQ Article

Step 1: Go to the “Manager Dashboard”

Log in to your Chime V5 account. Once logged in, navigate to the manager dashboard.

Step 2: Navigate to “Content > FAQ”

On the manager dashboard, look for the "Content" tab. Click on it, then select the "FAQ" sub-menu.

Step 3: Click on "New FAQ Item" Button

Within the FAQ page, you'll find a button labeled "New FAQ Item." Click this button to initiate the creation of a new FAQ article.

Step 4: Add Title

A new screen will appear, prompting you to enter a title for the FAQ article. Make sure the title is relevant and clear.

Step 5: Add Markdown for FAQ Article Content

Below the title, there's a space where you can add the content of your article. Chime V5 allows for Markdown formatting. Enter the content accordingly, using Markdown for any specific formatting needs.

Step 6: Preview the FAQ Article

After entering the content, scroll down to find the "Preview" button. Click on it to see how your FAQ article will appear once it's live. This helps ensure that the content is formatted correctly and looks good.

Step 7: Publish the FAQ Article

Once you're satisfied with the preview, find the "Publish" button. Click on it to make your FAQ article public and accessible to those who use the Chime V5 platform.

Conclusion

Creating an FAQ article in Chime V5 is straightforward. This feature is beneficial for managers and admins who want to disseminate information to everyone.