Authorize installation for users in your organization

Deploying our enterprise chat application across your organization will allow any, or maybe just a subset, of employees to use our chat application to search Chat FAQs, use Chat Q&A services, Chat with AI, and route chat requests to service desk agents. In other words, solve employee problems and issues using chat :)

Since Chime is a chat service available from the Microsoft Teams Store, the organization’s MS Teams Admin will need to make the application available organization wide and update MS Teams App Policies.

In this guide, we will cover how to make the Chime V5 Teams app available to install for users in your organization. This will require a Teams Admin to complete the following steps to ensure that your organization will be able to use the Chime V5 app propperly.

• In the Microsoft Teams Admin Center navigate to Teams Apps, then Manage Apps >>

• Click the button labeled Org-wide app settings in the top right.

• In the settings panel that slides in, set the setting Third-party apps to On (if it is already set to on, you do not need to make any changes)

• You can leave the settings New third-party apps published to the store and Auto install approved apps off if they are not already enabled.

• Click Save and close the settings panel.

• Next, navigate to Teams Apps, then Permission Policies >>

• Select an existing permission policy to apply this to. For the rest of this guide we will be using Global (Org-wide default), but you can test it on a smaller group if you want to before pushing to the entire org.

• Click the Allow apps button (or the + Add Apps button if there are already some within this option).

• A panel will open where you can search for apps to allow. Search for Chime V5, and select it when it appears in the options.

• Click Allow.

• Verify that Chime V5 shows up under the Allowed Apps section and click the Save button to apply changes.