Building a Self-Learning AI Help Desk with RAG & ChatGPT

How Would You Design a RAG Help Desk System with ChatGPT?

Think of it as a feedback loop:

1. Employee asks question
2. ChatGPT tries to help using company knowledge
3. Did it work?
- Yes → Done
- No → Goes to human agent

The clever part is how it learns:
- Managers see what ChatGPT couldn't answer
- They add missing knowledge through a simple form
- ChatGPT immediately uses this new information
- Future similar questions get answered automatically

The key is making it super easy for managers to spot and fill knowledge gaps. When they see unanswered questions in their dashboard, they can quickly add the right information and test if ChatGPT now handles similar questions correctly.

Visual on improving RAG for internal helpdesk