Integration Details for Ticketing
Chime V5 currently integrates with numerous different ticketing systems such as Jira, SolarWinds, Service Now, Cherwell, Invgate, and Bossdesk. This page will give you more of an idea on what features are available with each ticketing integration and also guide you to pages where you can learn more specifics on setting up ticketing on your Chime V5 instance.
Supported Features
| Supported Features | Jira | SolarWinds | Service Now | Cherwell | Invgate | Bossdesk |
|---|---|---|---|---|---|---|
| List out tickets to the end user during the chat session | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Filter and sort displayed end user tickets (Open and/or Resolved, Date Created/Updated) | ✔ | |||||
| Field display options (Description, Created Date, State) | ✔ | |||||
| View the details of any listed tickets | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Open ticket details in your web browser | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Update existing ticket description | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| End User can create new tickets | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Agents can see ticket details | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| End user can add attachments to tickets | ✔ | |||||
| Reports for ticketing (4 reports by default ) | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Ticketing Setup Information
Jira Integration
Cherwell Integration
Efficiently fetch and associate Cherwell incidents with chat sessions.
SolarWinds Integration
Seamless access and management of Solarwinds tickets in chat sessions.
Invgate Integration
Maximize support efficiency with Invgate's Integration Solutions.
Service Now Integration
Streamline support with ServiceNow Ticket Listing.