Frequently Asked Questions
Migrating to Chime V5
How do I migrate from Chime for Teams (V4) to Chime V5?
To migrate from Chime V4 to Chime V5, simply sign up for Chime V5. Our team will then set up your new, SaaS-based Chime V5 environment, with no modifications needed to your existing on-premise Chime V4 setup.
Can Chime for Teams (V4) still work if you migrate to Chime V5?
Yes. Chime for Teams (V4) will continue to operate unaffected, as they are entirely independent applications, with V4 being on-premise and V5 being a SaaS solution. Any data and services in Chime V4 will remain unaltered.
How is Chime V5 different with Chime for Teams (V4)?
Chime V5 is enhanced with more advanced features compared to Chime for Teams (V4), including AI capabilities, customizable dashboards, customizable web client, customizable reporting, and customizable chat workflows. For a more comprehensive comparison of Chime V5 and Chime V4, please got to features comparison.
Artificial Intelligence
How does Chime V5 use AI?
Chime V5 uses Azure AI for its AI features such as Agent Assist Tool and its self-service chat. At the moment, Chime V5 does not run its own model.