Enhance Content Security With Role-Based Security in your Service Desk
Select What Roles Can View Specific Content
Safeguarding data is crucial and implementing effective access control for sensitive information is essential. Utilize the role-based authorization feature to address this need. This way, you make sure only the right people can access sensitive information.
Step 1: Navigate To A Content Item
First you will want to navigate to the content item you would like to set up role based access for. Common content items include FAQs, Pages, etc.
Step 2: Select the 'Security' Tab
When you open the 'Edit' content page navigate to the 'Security' tab at the top of the screen
Navigate to your service desk content’s security tab
The security tab is where role based access control is assigned
Step 3: Enabling Content Item Access Control
On the 'Security' tab select the check box to enable the content item access control. When selected it will show a list of roles.
Enable access control for a content item and select what roles in your service desk will have access
You can assign multiple roles for the same content item
Step 4: Choosing Roles for Access Control
From the list of displayed roles, make a selection.Choose the specific role that aligns with your security requirements. Once selected, only individuals with that role will have the privilege to view the content.
Common Roles in Chime V5:
Anonymous - Open access for anyone
Authenticated - Limited to individuals who have logged in or been authenticated
Agent - Exclusive access for agents only
Manager - Exclusive access for managers only
Administrator - Exclusive access for admins only
Role Hierarchy Clarification: When a Agent, Manager, or Admin role has been assigned it does not follow any role heirarchy. For example Admins will be unable to view content assigned exclusively to Agents or Managers.