How to Update the Install Welcome Message for the Teams App
Customize Or Disable Your Welcome Message
This guide will cover how a Teams Admin can configure what message an end user sees when Chime V5 is installed on their Teams Client. The default message is a general welcome message to Chime, but you will likely want to update it to fit the branding and feel of your Chime use case. Additionally, you also have the option to disable this message so users are not messaged by the app until they choose to use if for the first time.
Navigate to the Admin Dashboard, then Chime Settings and Tenant Settings.
Configure your tenant settings to set your chat application settings - you must be a Chime administrator to configure this setting
Configure your chat application setting
Click on the Chat Commands and Events tab.
For the Install Welcome Message option, choose if you want this to be enabled or disabled using the setting Disable Welcome Message.
Set the initial welcome message that Microsoft Teams will send to the employee when the app is added
These welcome messages are configured as adaptive cards - they can be updated using our adaptive card editor
If you want to update the message, click on the Editor tab, then Pop out card Editor option.
Launch the adaptive card editor - to configure the MS Teams first use message
The first use message is sent when the MS Teams app is pushed across your organization - during onboarding and deployment
In the editor, click on the text in the middle to select it.
On the right-side of the editor, there will be Element Properties that show up, under the Text option, you should be able to edit any of the existing text to suit your Chime use-case. If you would like to add any additional elements here are some Adaptive Card samples that can help with learning how to use them Adaptive Card Samples and Templates.
Adaptive cards are easy to use, powerful, and great for our chat sessions
Our chat workflows use Microsoft Adaptive Cards to collect information during the chat, send chat responses, and prompt for chat UI.
Once you are done updating the card, click Save Card.
When if prompts you to close the card designer, click OK.
Back on the Chime Admin area, click the Save button in the bottom left.
Here is an example of what this welcome message will look like by default in the Chime Teams app.
Adaptive cards look great in Microsoft Teams and are used throughout our chat application
Here an adaptive card is delivering a simple welcome message as an employee starts a chat session to get some help.
