How to Update Branding Images for your Chime Deployment
Customize The Look Of Your Tenant
If you want to update the way Chime looks to your users when they are in a chat session, this guide will show how to update the images used for messages sent in chat sessions and on your Chime tenant’s web interface. If you are looking for how to update the Image for the Chime V5 Teams App we also have this guide on Steps to Customize (Apply Branding) Teams App in Teams Admin
Navigate to Media Library
First thing we will want to do is find where these images are stored.
Navigate to Admin, then Media Library (either from the dashboard page, or from the left-side menu Chime Advanced > Media Library)
Select the _branding folder from the Media Library menu. In this folder you should see images that are important for branding. In this guide we will cover the most important ones:
card-logo.png
favicon.ico
logo.png
tenant-logo.png
Favicon icon
The favicon icon will be what your Agents, Managers, and Admins see on the Chime web portal as the icon at the top of the page/tab. This can be updated to be more in line with your organizations icon
Tenant Logo
The tenant-logo will display in the top left of the header on each page while on the Chime web portal. Typically this is an org or helpdesk logo image to tie the branding of your Chime tenant over to your organization.
Card Logo
The card-logo.png image is used primarily on adaptive cards sent by Chime over to the end-user or the Agent during a chat session. Here are all the spots it can show up by default:
Tenant Settings > Chat Commands and Events
Install Welcome Message
Generic Help Message
Greeting Command Message Before a Chat
Greeting Command Message During Chat
Pipeline Adaptive Cards
Welcome Card Form when user stars a chat
FAQ Lookup Results
User Feedback Card
Pipeline Help Message
Pipeline Invalid Command Message
Chat Routing to Agent Cards
Guest Initial Waiting Message
Still Searching for Agent Message
Guest Connected to Agent
Agent Connected to Guest
Agent Left Chat
Guest Left Chat
