Get Started as an End User

Getting Access

• Usually Chime V5 app is deployed to the whole organization by your IT admin and is pinned on your Teams sidebar.

• If not installed, you can Install Chime V5 from the Teams App Store.

• Contact your IT admin if you can't find or access the app.

Video: How to find Chime V5 Helpdesk on Microsoft Teams

Starting Your First Chat

• Open Chime V5 on Teams.

• Start chat by typing your question or issue.

• Wait a second or two for a response - it's just like chatting with anyone on Teams.

• Example: you can ask "how to reset an outlook password?"

Video: How to start your first Chime V5 chat on Microsoft Teams

AI Assistant

• AI can help with common IT questions recorded in your knowledge base.

• Type your question naturally - the AI will automatically search the knowledge base and FAQs for relevant answers.

• AI responses may include step-by-step instructions, links to helpful articles, or suggested next steps.

• To end chat with AI, just tell them that you are all set.

• Click thumbs up 👍 or down to rate the AI response.

Video: How to chat with AI, view FAQ (KB article), rate AI response and close chat conversation.