How to get started - AI Chat Platform for Employee Assistance in IT and HR

Project Lead/ Coordinator

Plan out Project Timeline

Initial Chime Configuration

(Optional) Pilot Testing

Deploy Chime to Org

Manager Role

Manager Dashboard

Onboarding agents

Reporting

User Management

Technical Setup Administrators

Azure Admin Approves O365 Login

Teams Admin Approves Chime V5 Application

Teams Admin Deploys Chime Application

Agent Role

Agent Dashboard

Availability

Accepting a Chat Session

Agent Web Client Tools

Chime Admin 

Admin Dashboard

Update Tenant Branding

Add Managers and Agents

Assist with Manager and Agent Onboarding

End User Role

Chime V5 on Microsoft Teams Apps

Starting a Chat In Teams

Starting a Chat in Web